Group 1918

Transform Your Call Center with Quality Monitoring Services

Gain a competitive edge with XXX call center quality monitoring services. With over 10 years of experience, we provide independent, objective, impartial, and transparent assessments of calls to ensure compliance and quality. Our services improve agent performance metrics, including average handling time, customer satisfaction, branding, greeting and closing, and more.

You can save up to 60% on costs while our staff provides unbiased scores for each agent evaluated. Trust us to help you exceed customer expectations and stand out in your industry. Contact us today to learn more.

Call Monitoring Services

A Trusted Team Call Management

Call Recording and Storage

Efficient and secure way to store and retrieve customer interactions, improving quality assurance and compliance.

Call Evaluation and Scoring

Improve agent performance, enhances customer experience, and maintains compliance with industry standards.

Agent Coaching and Training

Our agent coaching and training lead to better agent performance, increased customer satisfaction, and cost savings for call centers.

Performance Reporting and Analytics

We provide call centers with data-driven insights, improved agent performance, and better customer experiences.

Customer Satisfaction Surveys

Helping call centers to obtain feedback efficiently, allowing them to improve customer experiences and increase retention.

Compliance Monitoring

We assist call centers to ensure adherence to regulations and avoid penalties, reducing risk and improving operational efficiency.

Speech Analytics

We are improving call center quality management, agent performance, customer experience, and compliance monitoring through data-driven insights.

Root Cause Analysis

Our root cause analysis helps call centers to identify the underlying issues that lead to problems, enabling them to prevent future occurrences.